Privacy Policy

1. Introduction

Graphexia Labs Ltd ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website graphexia.co and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• Contact Information: Name, email address, and other contact details when you contact us or request support
• Account Information: Information you provide when creating an account or using our services
• Technical Information: IP address, browser type, device information, and usage data
• Payment Information: We do NOT collect payment card information. Payment processing is handled entirely by third-party providers (Stripe, PayPal)
• Communication Data: Records of your communications with us, including support requests and feedback

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your requests and respond to your inquiries
• To send you technical notices, updates, and support messages
• To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With third-party payment processors (Stripe, PayPal) as necessary to process payments
• With service providers who assist us in operating our business, subject to confidentiality agreements
• When required by law or to protect our legal rights
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request access to your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Data Portability: Request transfer of your data

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Services

Our services integrate with third-party payment processors (Stripe, PayPal). These third parties have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

12. Important Disclaimer

Graphexia Labs Ltd is NOT a financial institution, bank, or payment processor. We are a software development and IT consultancy company. We develop software solutions for payment integration. All payment transactions are processed by third-party providers (Stripe, PayPal) in accordance with their terms and conditions. We do not hold funds, process payments directly, or act as a financial intermediary.